Sometimes pet food can have an unusual smell because of the raw materials and different factories where its made. If you're concerned, let us know here.
Frequently asked questions
At Purina, we're committed to giving your pet the best possible product. Find answers to your questions with these FAQs, or please get in touch if you can't find what you're looking for.
Explore categories
Typically all vouchers and samples should arrive within 28 days, if it's been longer and you think it's gotten lost in the post, find out what to do here.
If you have any questions on any of our diets, our team will be able to assist you further.
If you have a technical problem with the website or an issue with one of our apps, our PetCare advisors are always happy to help. Get in touch here.
PRO PLAN
Purina has shown that using selected cuts of freshly frozen chicken provides higher protein and fat digestibility and amino acid availability than poultry meal (data on file).
In the same way that a variety of colours on our plates appeals to us, pet owners want the food for their pets to look equally appetising.